AI Support Solutions
You get it. AI is the future of customer support. Better experience. Lower cost. So why aren’t your customers using your new AI bot for 100% of their questions?
✅ You have the strategy: Use AI to decrease support costs.
✅ You have the tech: Knowledge base uploaded to LLM.
So why aren’t your customers using your new AI bot for 100% of their questions?
All that’s left? Getting people to use it.
Design a Self-Serve Experience Customers Love (& Will Actually Use)
Psychology of Decision-Making
We create meaningful and measurable customer experiences by understanding the psychology of your customers. This allows us to shortcut trial-and-error and build bots that people trust, use and love.
Behavior Change
To change behavior, we need to assess the barriers to change. We start by understanding the root cause of contact requests and designing solutions that solve specific customer pain points
Systems Approach
What customer should go where and when? We diagnose the end-to-end support channel workflows and assess how to effectively transfer people between self-serve using web, mobile, app, chatbots, and interactive voice-response (IVR) systems.
Interested in elevating your AI customer support?
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Our Services
From concept to code, explore how we get our hands dirty with research, product, and marketing challenges.
Our Areas of Expertise
Learn how we are helping change behaviors across the domains of health, education, finance, and more.
Join our Bootcamp
Understand your customers’ choices and learn how to change their behavior for the better — in our 8-week online Behavioral Design course.